Two IRAS officers share how they find fulfillment in jobs outside their initial scope of study.
By Becky Lo
Every morning before Tax Officer William New faces his first customer at his booth, he looks at the poster on his wall that says, “In difficult situations, behave like a duck. Remain calm on the surface and paddle like mad under the water.”
Incidentally, this is an apt description of how the 24-year-old handles the throngs of taxpayers that he meets every day at the Inland Revenue Authority of Singapore (IRAS).
Since the Temasek Polytechnic alumnus joined IRAS one year ago, he has been handling enquiries from walk-in taxpayers and answering correspondences like emails and letters. Being part of the Enforcement Division, William also takes recovery actions on companies that do not comply with their tax obligations.
